Shipping policy

At ReefToGo.com, we're dedicated to ensuring a safe and efficient delivery of live corals to your doorstep. Our shipping policy outlines the key details you need to know:

1. Shipping Partners: We collaborate with trusted shipping partners who specialize in handling live aquatic specimens. Rest assured, your corals are in capable hands.

2. Shipping Availability: We offer shipping to addresses within the continental United States. Unfortunately, we do not ship to international locations or P.O. boxes at this time.

3. Shipping Schedule: Orders are typically shipped out within 1-2 business days after your purchase is confirmed. You'll receive a confirmation email with tracking information once your order is on its way.

4. Packaging: Your corals are expertly packed in environmentally friendly and secure containers designed to maintain stable temperature and water conditions throughout transit. We take every precaution to ensure their safety and health during shipping.

5. Shipping Methods: We offer various shipping methods, including standard and expedited options. The choice is yours, depending on your location and desired delivery time.

6. Shipping Costs: Shipping costs vary based on your location, the shipping method selected, and the size and weight of your order. You can calculate shipping costs during the checkout process.

7. Delivery Time: Estimated delivery times depend on your location and the selected shipping method. While we strive for timely delivery, please note that unforeseen weather or carrier delays may occasionally impact delivery times.

8. Live Arrival Guarantee: We offer a live arrival guarantee for all our corals. In the unlikely event that your coral does not arrive in good health, please contact us immediately with clear photos, and we'll work to resolve the issue promptly.

9. Unpacking Instructions: When your coral arrives, carefully follow the unpacking instructions included with your shipment to acclimate them to your aquarium. This step is crucial to ensure their successful transition.

10. Returns and Refunds: If you encounter any issues with your order, please reach out to us within 24 hours of delivery. We're here to assist you and resolve any concerns promptly.

At ReefToGo.com, we are committed to delivering the beauty of the ocean to your home while prioritizing the health and well-being of our marine life. If you have any questions or require further assistance regarding our shipping policy, please feel free to contact our dedicated customer support team. Thank you for choosing ReefToGo.com for your coral needs.